You must register in our
website in advance. Once you become a member in our site, you can bid
any item during the auction. For registration, please go here.
It is easy to place your bid. You can find how to bid in details during
Please go here
before you sending email to Molluscan Auction. As it is always faster you
resolve the problem by yourself. Because there is time different zone
here and your side.
You can view the
winner's details by looking at your auction page or by running an Auction
report that will detail all of your auction results.
We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results. We will inform all the sellers to send invoice to each buyer. If you could not receive formal invoice including postage from the seller, please send him email before you ask for our help. .
We hope that doesn't
happen! But, if it does, sometimes
unexpectedly, have trouble with their computer, etc. If you could not
receive email from the seller after 4 days the auction closed,
please contact us about this matter.
How do I
pay the sellers?
NOTE: YOU MUST PAY
YOUR BILLS WITHIN 3 DAYS AFTER AUCTION CLOSE.
We accept cash, Paypal, Western Union and bank transfer only. We are sorry we DO NOT ACCEPT any bank check as it takes long time to cash here. You'll receive email invoice in USD for your pay fees and postage on successful auction you won our site.
If you don't find the answer you need here, please send an email to email@example.com
It's free to register,
bid, browse, search and list items for sale with Molluscan Auction. But,
we do charge you a nominal percentage of your final sale price if you
successfully sell your item plus small insertion charges.
We all understand that
some sellers will
provide nice and rare shells and some sellers will provide common
shells. To be fair, we will charge less for rare and expensive shells
and we will charge regular for common shells.
Note, our charge is
very fair and reasonable. Perhaps the lowest rate you can find in the
internet compared with other on-line shell auction site. However, our
service and program is one of the best.
worry, if you don't sell your item, we won't
charge the commission. We only charge the small insertion fee. It is
for keeping our website alive.
All fees are in
US dollars. There are two type of seller fees. One is listing fee, you need
to pay no matter the shell sold or not. Another is sale transaction
fee. The fee is calculated as a percentage of the final
price, per item sold. If the item does not have bid, you do not need to
pay this fee.
Fees charged to sellers for listings, including all enhancements, are as follows:
You can check the commission and insertion fee after you login in, then select "Sell" region just under our logo. Or you can go directly here for checking details.
You can pay your fees and
commission via Paypal, cash, Western Union or bank transfer. For
paypal, please send your payment to
Feature in Family
Fees are refundable in certain circumstances. Read more about Adjustments and Credits.
You can view full details of your account by selecting 'Seller Information'.
As a seller you can request a refund if any of the following happen:
a) The buyer has not
responded after you attempted to contact them within 7 days after the
To request a refund you will need to contact us via email at firstname.lastname@example.org, within 14 calendar days of the end of auction. Remember to include all the relevant details of the listing and the reasons why you are requesting a refund.
We will consider your request within 7 working days following your submission, and either credit your account or contact you to explain our decision within 7 working days after that.
To become a seller, you must register as our user in advance. There is NO automatically approval for seller. You must send email to us for approval. In order to protect our auction, we reserve the right to approve or not for each application. Please send email to email@example.com
After you are approved as seller, you can login in "Sell" region. Then select creat auction item. It is easy and fast to upload your image and data.
During the Auction
If you need to edit the item you already put, please go to Sellers Info by editing yourself before you contact us.
We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results.
When you created your auction, you should have specified how far you are willing to ship your item and the kind of payment you are willing to accept from the buyer. You should contact the buyer within four days of the close of your auction, and let him know:
The buyer should send you payment within four days of receiving your email. Once you receive payment, then you should immediately send the item to its new owner.
Sometimes people travel unexpectedly, have trouble with their computer, etc. Bear in mind that many people don't (or can't) check their email daily. We ask that you allow people four days to reply to your email. If after that time you haven't heard from the Buyer, please email us and we'll do our best to put you in touch.
If you haven't been able to establish contact with the high bidder, and have allowed at least four days for them to respond to your email, contact us. We'll do our best to help you complete your transaction with the winning bidder. If the transaction does not complete, you may register your comments about the buyer through the Members' Rating system. We depend on our Members' feedback, and your experience with a bidder will save others from trouble down the road.
We hope that doesn't happen! But, if it does, use it as a lesson and try again. Usually, items do not receive bids when the starting price is too high, or the description does not completely describe the item, or it is placed in an inappropriate family. You can re-post your auction for free, so why not try again? Go to Sellers Info to repost your auction. View your entire list of auctions if there is more than one item to be re-listed and select the item you wish to re-list. Only the original listing fees will be charged to your account. We will charge you if you wish to list your item on the home or family pages when re-posting.
wasn't met, can I sell anyway?
We accept cash, Paypal, Western Union and bank transfer only. We are sorry we DO NOT ACCEPT any bank check as it takes long time to cash here. You'll receive email invoice in USD for your pay fees and commissions on successful auctions you host on our site.
If you don't find the answer you need here, please send email to firstname.lastname@example.org
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