Molluscan Auction
       
 
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Member: ?   [sign in] Time: December 16, 2019 / 03:24 PM HKT
FAQ

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Bidder's FAQ's

During the Auction
How do I bid?
How do I find help in the website?
How do I find out what items I won?
What I should do after the auction?
What happens if seller has not contact me?
How do I pay the sellers?
How do I pay Molluscan Auction?

How do I bid?

You must register in our website in advance. Once you become a member in our site, you can bid any item during the auction. For registration, please go here. It is easy to place your bid. You can find how to bid in details during registration.

How do I find help in the website?

Please go here before you sending email to Molluscan Auction. As it is always faster you resolve the problem by yourself. Because there is time different zone here and your side.

How do I find out what items I won?

You can view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results.

What I should do after the auction?

We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results. We will inform all the sellers to send invoice to each buyer. If you could not receive formal invoice including postage from the seller, please send him email before you ask for our help. .

What happens if the seller has not contacted me?

We hope that doesn't happen! But, if it does, sometimes people travel unexpectedly, have trouble with their computer, etc. If you could not receive email from the seller after 4 days the auction closed, please contact us about this matter.

How do I pay the sellers?
Different seller will accept different kind of payment. you ask each seller about the payment and shipping method. Molluscan Auction will not be invloved the shipping unless the item is offered by Molluscan Auction.

NOTE: YOU MUST PAY YOUR BILLS WITHIN 3 DAYS AFTER AUCTION CLOSE.

How do I pay Molluscan Auction?

We accept cash, Paypal, Western Union and bank transfer only. We are sorry we DO NOT ACCEPT any bank check as it takes long time to cash here. You'll receive email invoice in USD for your pay fees and postage on successful auction you won our site.

If you don't find the answer you need here, please send an email to support@molluscanauction.com



Fee Schedule for Auction/For Sale Listings

It's free to register, bid, browse, search and list items for sale with Molluscan Auction. But, we do charge you a nominal percentage of your final sale price if you successfully sell your item plus small insertion charges.

We all understand that some sellers will provide nice and rare shells and some sellers will provide common shells. To be fair, we will charge less for rare and expensive shells and we will charge regular for common shells.

Note, our charge is very fair and reasonable. Perhaps the lowest rate you can find in the internet compared with other on-line shell auction site. However, our service and program is one of the best.

Don't worry, if you don't sell your item, we won't charge the commission. We only charge the small insertion fee. It is for keeping our website alive.

Seller Fees

All fees are in US dollars. There are two type of seller fees. One is listing fee, you need to pay no matter the shell sold or not. Another is sale transaction fee. The fee is calculated as a percentage of the final price, per item sold. If the item does not have bid, you do not need to pay this fee.

Fees charged to sellers for listings, including all enhancements, are as follows:

Standard Listing: FREE
Enhancements incur the following fees:
Insertion Fee: 0.10 USD
Item with bold name: 0.10 USD
Feature in Family: 0.50 USD
Featured on the auction homepage: 2.00 USD
Display hit counter: FREE
Plus sate transaction fee

NOTE: YOU MUST PAY LISTING FEE NO MATTER WITH BID OR NOT.


Sales Transaction Fee:

Range of Final Price: Closing Fee
USD 0.00 - 100.00 8.0%
USD 100.00 - 300.00 7.0%
USD 300.00 - 500.00 6.0%
USD 500 up 5.0%

You can check the commission and insertion fee after you login in, then select "Sell" region just under our logo. Or you can go directly here for checking details.

You can pay your fees and commission via Paypal, cash, Western Union or bank transfer. For paypal, please send your payment to

support@molluscanauction.com

Please ask for details about other kind of payment.

Buyer Fees:
There are no buyer fees charged by Molluscan Auction. You must charge your buyer's postage and the item value. Molluscan Auction will not provide that charges. All Members are responsible for maintaining accurate sales records and for paying all applicable fees and for all costs incurred by the Member to use the service.

Definitions

Insertion fee
We will charge insertion fee per each uploaded lot. A lot could contain one item or more items.

Boldface Title
Listing title appears in bold font to get your lot more attention.

Feature in Family
Listing appears on the family page as a featured lot.

Featured Listing
When you choose this option your listing will feature on the homepage of the Molluscan Auction website. Featured listings are the most coveted real estate on the Internet, for the right item, this enhancement is the only way to go!

Fees are refundable in certain circumstances. Read more about Adjustments and Credits.

You can view full details of your account by selecting 'Seller Information'.

Adjustments and Credits

As a seller you can request a refund if any of the following happen:

a) The buyer has not responded after you attempted to contact them within 7 days after the auction closed
b) The buyer 'backed out' and did not buy the item or service
c) The buyer's cheque or other payment method 'bounced' or was otherwise invalid
d) The buyer returned the item and you refunded his or her money
e) The buyer could not complete the transaction due to financial difficulty

To request a refund you will need to contact us via email at support@molluscanauction.com, within 14 calendar days of the end of auction. Remember to include all the relevant details of the listing and the reasons why you are requesting a refund.

We will consider your request within 7 working days following your submission, and either credit your account or contact you to explain our decision within 7 working days after that.




Seller's FAQ's

Creating your auction

To become a seller, you must register as our user in advance. There is NO automatically approval for seller. You must send email to us for approval. In order to protect our auction, we reserve the right to approve or not for each application. Please send email to support@molluscanauction.com

After you are approved as seller, you can login in "Sell" region. Then select creat auction item. It is easy and fast to upload your image and data.



During the Auction


If you need to edit the item you already put, please
go to Sellers Info by editing yourself before you contact us.


After the Auction
How do I find out who won my auction?
How do I handle shipping and payment?
What happens if I can't contact the Buyer via email?
What if the Buyer backs out?
What happens if no one bids on my item?
My reserve wasn't met, can I sell anyway?
How much I need to pay and How do I pay Molluscan Auction?

How do I find out who won my auction?

We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results.

How do I handle shipping and payment?

When you created your auction, you should have specified how far you are willing to ship your item and the kind of payment you are willing to accept from the buyer. You should contact the buyer within four days of the close of your auction, and let him know:

  • Your address
  • Accepted payment method
  • Shipping costs (if the buyer is paying shipping)

The buyer should send you payment within four days of receiving your email. Once you receive payment, then you should immediately send the item to its new owner.

What happens if I can't contact the Buyer via email?

Sometimes people travel unexpectedly, have trouble with their computer, etc. Bear in mind that many people don't (or can't) check their email daily. We ask that you allow people four days to reply to your email. If after that time you haven't heard from the Buyer, please email us and we'll do our best to put you in touch.

What if the Buyer backs out?

If you haven't been able to establish contact with the high bidder, and have allowed at least four days for them to respond to your email, contact us. We'll do our best to help you complete your transaction with the winning bidder. If the transaction does not complete, you may register your comments about the buyer through the Members' Rating system. We depend on our Members' feedback, and your experience with a bidder will save others from trouble down the road.

What happens if no one bids on my item?

We hope that doesn't happen! But, if it does, use it as a lesson and try again. Usually, items do not receive bids when the starting price is too high, or the description does not completely describe the item, or it is placed in an inappropriate family. You can re-post your auction for free, so why not try again? Go to Sellers Info to repost your auction. View your entire list of auctions if there is more than one item to be re-listed and select the item you wish to re-list. Only the original listing fees will be charged to your account. We will charge you if you wish to list your item on the home or family pages when re-posting.

My reserve wasn't met, can I sell anyway?

Reserve Auctions are only considered successful when the reserve price has been met. We recommend that you re-list the item for another seven days with an opening bid matching the highest bid received on the initial offering or the lowest price you are willing to accept.

How much I need to pay and How do I pay Molluscan Auction?

For the fee you need pay, please go to Sellers Info. For detail about the charge, please see our fee table.

We accept cash, Paypal, Western Union and bank transfer only. We are sorry we DO NOT ACCEPT any bank check as it takes long time to cash here. You'll receive email invoice in USD for your pay fees and commissions on successful auctions you host on our site.

If you don't find the answer you need here, please send email to support@molluscanauction.com

       
 
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